RATES ARE QUOTED

• All rates quoted are in UNITED STATES DOLLARS (US$).
• Although rates quoted are in US Dollars, the Zambian Kwacha as legal tender in Zambia will be accepted for quotations and payments. Quotations in Zambian Kwacha will only be valid for 15 days after the date of the quotation. For payments in Kwacha, the US Dollar amount will be converted using the prevailing Bank of Zambia mid-rate on the date of acceptance and confirmation of the quote.
• Rates quoted are subject to availability.

RATE CHANGES

• Although the company will endeavor not to make changes to published rates, there are instances where this may happen to accommodate change in government policy or other operational price increments.
• The continued volatility in the international price of fuel has a direct impact on the cost of operating activities which could result in an increase in rates without prior notice.
• The company reserves the right to change any of the rates without prior notice should any operating costs increase for any reason beyond the company’s control.
• Should any rates be adjusted, the company will formally communicate the change.
• The company will endeavor to honour quoted rates for confirmed bookings for which they have received payment.

RATES INCLUDE

• 16% VAT where applicable.
• Return road transfers from the Zimbabwe/Zambian border crossing, from accommodation venues in Livingstone and from the Minor Hotels Falls Resort
• Meals or snacks and beverages where indicated on relevant activities.
• Video footage and images where indicated for Bundu Rafting activities.
• Park entry fees for all applicable activities for the African Queen Cruise Co and Victoria Falls River Safaris.

RATES EXCLUDE

• Curio shop purchases.
• Images and/or video footage of Microlight and Helicopter Flights.
• For Helicopter and Microlight activities, an extra US$ 6.00 per person will be charged for the Civil Aviation Authority (CAA) Passenger Safety and National Airports Corporation fees.
• RAFTING ACTIVITIES & SWIM UNDER THE FALLS
• Where applicable, the National Parks, Wildlife Entry Fee and the National Heritage Conservation Commission are included ONLY for clients staying at the Royal Livingstone and AVANI Victoria Falls Resort. The only exception is for the ‘Test the Best’ rafting activity which is $ 30 per person.
• RAFTING ACTIVITIES & SWIM UNDER THE FALLS (cont.) For all other clients the rate EXCLUDES the National Parks and Wildlife Entry Fee at $ 10 per person, the National Heritage Conservation Commission (where applicable) for Rafting Activities and the Swim Under the Falls at $ 20 per person and the ‘Test the Best’ Rafting activity at $ 30 per person. Please note these rates are subject to change.

PAYMENT

• Livingstone’s Adventure reserves the right to accept and confirm bookings at their discretion.
• Bookings will be confirmed upon receipt of a 50% deposit payment or a completed signed credit authorisation form.
• Full prepayment is due 7 days prior to the activity
• Livingstone’s Adventure accepts VISA and Mastercard cards

GROUP BOOKINGS/FUNCTIONS

• All booking detail must be confirmed in writing.All changes to bookings i.e. dates, number of visitors, activity details etc. must be notified in writing.
• Livingstone’s Adventure reserves the right to cancel or release any provisional bookings should the applicable payments not be made to secure the booking

CANCELLATION POLICY

• A 100% cancellation fee will be charged if the booking is cancelled 7 days prior tothe activity.
• A 50 % cancellation fee will be charged if the booking is cancelled 14 days prior to the activity.
• All ‘No-Show’ queries must be resolved within a 24-hour period after the scheduled activity, failing which the company has the right to charge a 100% cancellation fee.

EXCEPTIONS TO THE CANCELLATION POLICY

• Formal written notification requesting exemption must be received before the activity takes place.
• Only under exceptional circumstances will exceptions to the cancellation policy be considered.
• Reasons for wavering of cancellation penalties include:
•  – Changes and amendments to travel arrangements
•  – Medical Reasons and Urgent family emergencies
•  – Medical Reasons and Urgent family emergencies
• The company may request supporting documents to favourably consider wavering of cancellation penalties.

CHILDREN

• Discounted children’s rates apply for ages 4-12 for relevant African Queen/African Princess and Victoria Falls River Safari activities.
• Children under 4 years of age are free of charge for relevant African Queen/African Princess and Victoria Falls River Safari activities.
• Children must be accompanied by a parent/guardian who will be required to sign any relevant indemnities on their behalf.